Knowledge Management Summary
Knowledge Management – from Pearlson & Saunders
Definition: The processes necessary to generate, capture, codify and transfer knowledge across the organisation to achieve competitive advantage.
An organisation’s only sustainable competitive advantage lies in what its employees know and how they apply that knowledge to business problems.
Knowledge is often more about values and beliefs than about information and logic.
Person to person transfer is the best source of knowledge, but is impractical in a large organisation.
Two-thirds of the project time and budget must be spent on non-ICT resources, else it will turn into a technology project and not a Knowledge Management project
People are the basis of Knowledge Management – it is a combination of technology and socialisation
How Knowledge Management relates to Information Systems:
• ICT makes up the infrastructure for a Knowledge Management system.
• Knowledge Management systems make up the......
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