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Improving Non-verbal Communication

Executive Summary

Hotel Srdiecko has noticed customer complaints about their personnel that they are rude and the clients did not feel welcome and comfortable in the Hotel. Srdiecko must not only handle these complaints, but also find the cause and solve the problem.

The external specialist from Thermal Wellnes Hotels, which Hotel Srdiecko is a member of their international chain, Matus Eperjesi, found out that the cause lays in the lack of non-verbal communication skills. Non-verbal communication is crucial in the field when customers come to close contact with personnel. It creates from 60-90% of the whole meaning of the sent message and therefore it is important to master in its parts. It is significant to understand the cultural differences, since people can react and perceive the message differently. Hotel Srdiecko is facing the problem how to solve these issues and what would be the best solution. It is obvious that Hotel's staff......

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Approximate Word Count: 3857
Approximate Pages: 16 (250 words per double-spaced page)

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