Total Quality Management
ontents
* 1 Definition
* 2 Origins
* 3 TQM in manufacturing
* 4 TQM and contingency-based research
* 5 TQM, just another Management fad?
* 6 References
* 7 See also
* 8 External links
Definition
TQM is composed of three paradigms:
* Total: Organization wide
* Quality: With its usual Definitions, with all its complexities (External Definition)
* Management: The system of managing with steps like Plan, Organize, Control, Lead, Staff, etc.
As defined by the International Organization for Standards (ISO):
"TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society."
In Japan, TQM comprises four process steps, namely:
1. Kaizen Focuses on Continuous Process Improvement, to make processes visible, repeatable and measurable.......
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Approximate Word Count: 1465
Approximate Pages: 6 (250 words per double-spaced page)
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