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Organizational Assessment of Total Quality Management

Matthew J. Shepard

MGT 449-Quality Management & Productivity

James Turner

December 6, 2006

Organizational Assessment of Total Quality Management
To adequately measure continuous improvement, organizations must use a set of assessment criteria that completes the following:
(1) Highlight the leader's role in setting organizational direction, goals, and reviewing results.
(2) Reveal the level to which all processes are linked and aligned toward achieving the results required for success.
(3) Ensure strategic plans and action plans are focused on customer and mission performance requirements that must be met for the organization's strategy to succeed.
(4) Consider customer satisfaction and expectations to anticipate requirements and link them as key input to strategic plans.
(5) Examine the collection, analyses, and use of performance metrics information to sustain a fact-based system for improving......

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Approximate Word Count: 1713
Approximate Pages: 7 (250 words per double-spaced page)

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