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Research Paper

LEVEL OF CUSTOMER SATISFACTION ACHIEVED BY ARLINGOTN ANIMAL SERVICES AND HOW TO INCREASE THE LEVEL OF SATISFACTION




PREPARED BY:
FATEMA NASREE
OCTOBER 20TH, 2006

PREPARED FOR:
DR. JACKIE WATSON
RGS 6035.E2
AMBERTON UNIVERSITY

TABLE OF CONTENTS

INTRODUCTION 3

STATEMENT OF PURPOSE 3
SIGNIFICANCE OF STUDY 3
OPERATIONAL DEFINITIONS 4

REVIEW OF LITERATURE 5

STUDY DESIGN/METHODOLOGY

CONCLUSION & RECOMMENDATIONS

INTRODUCTION

Statement of Purpose
This study is designed to assess the level of satisfaction among individuals that have adopted pets from Arlington Animal Services. The study includes a survey to the population of adoptive owners via telephone interviews. The survey consist both qualitative and quantitative questions. The primary objective of the survey is to identify specific areas where Arlington Animal Services was lacking in customer service. The statistical analysis of......


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Approximate Word Count: 6654
Approximate Pages: 27 (250 words per double-spaced page)

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