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Information Technology and quality customer service: How is this achieved at the County of San Bernardino?
In times past quality service was not important to managers and staff that worked for the County of San Bernardino. However due to the proliferation of corruption and mismanagement taxpayers are demanding more for their dollar. It is a known fact that when local government is run efficiently more people can be put to work. The money saved from this can in turn be used to benefit the local cities. Civic improvements can be made instead of paying for people to sit at home. To create this quality service information technology needed to be implemented. This where the BAS or (Business Applications and Support) division enters the picture. The mission of BAS is to provide quality computer software support through a customer service oriented methodology.
A while back, before ITSD, there were ASU (Automated Systems Unit) analysts who lead and coordinated automation projects. They......

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Approximate Word Count: 621
Approximate Pages: 3 (250 words per double-spaced page)

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