Recommendations For Increased Productivity: Mumbai Call Center
MUMBAI, INDIA CALL CENTER: RECOMMENDATIONS FOR INCREASED PRODUCTIVITY
Submitted to: Sharon Johnson, Vice President
On July 14, 2005
Submitted by: Justin Sheets, Operations Director
INTRODUCTION
At your request, I have investigated the circumstances behind the diminished call capacity, operational mistakes, and customer complaints originating out of the call center in Mumbai, India. As internal records detail, these issues have continued to affect the call center and remain unmitigated despite recent managerial reorganization. While the problem of employee productivity remains in the forefront, it is important to note that the issue is systemic of much larger issues relating to the workplace and current company guidelines.
To that end, I have investigated other variables that may be affecting the call center. Much of the research gathered has focused on similar situations at other foreign-based......
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Approximate Word Count: 1258
Approximate Pages: 6 (250 words per double-spaced page)
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