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I. View Point

I will be assuming the Management Consultant expert in production's view point.

II. Definition of the Problem

The opening of the Denver International Airport had to be delayed four times due to problems in the baggage handling system. The enormous increase in complexity of the baggage handling system is the root of the problem. The total delay was 16 months. The total costs were $4.5 billion.

III. Statement of Objectives
 To improve ground efficiency
 To reduce close-out times for hub operations
 To minimize time – consuming manual sorting and handling

IV. Areas of Consideration

A. Strengths
New Denver Airport
 Represents a model of the airport of the future
 Planned to be the second largest hub.
 huge local commitment
 DIA was financed by a lot of different sources

Baggage Handling System
 Uniqueness of the technology being integrated and automated

BAE Automated......

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Approximate Word Count: 939
Approximate Pages: 4 (250 words per double-spaced page)

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