Effective Listening
Abstract
Active listening includes a variety of behaviors which communicate to the other that they are heard and understood, that the feelings which underlie the words are appreciated and accepted, and that regardless of what the individual says, thinks or feels, they are accepted as a person by the listener. Active listening demands that the receiver of the message put aside the belief that listening is easy and that it happens naturally and realize that effective listening is hard work. Good listening encourages the speaker, promotes trust and respect, improves relationships, and makes resolution of problems more likely. Good listeners are prepared to listen, show interest, keep an open mind, listen critically, resist distractions, make notes, ask questions, and summarize what was being said.
One of the most important people skill is effective listening. Listening is hard work; it is active not passive. Effective......
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Approximate Word Count: 1095
Approximate Pages: 5 (250 words per double-spaced page)
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