"Identify The Causes Of Turnover In Call Centers".
Introduction:
Since the opening of the first call centers by the aviation industry in the late 1960s, call centers have become a basic business requirement for customer support, service, and marketing for businesses, large and small.
"What determines employee turnover?" The answer to this question has great relevance to the individual who may be thinking about quitting a job, and for the manager who is faced with lack of employee continuity, the high cost involved in the induction and training of new staff, and declining organizational productivity. Within call center industry, workforce turnover has been one of the most pressing issues for many years. Excessive employee turnover rate is detrimental to organizations. It is related to direct and indirect costs; it affects morale, productivity, reputation, and survival of the organizations. (Hemdi & Nasurdin: 2006)
The prediction and understanding of employee turnover intentions has been studied from many different......
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Approximate Word Count: 3576
Approximate Pages: 15 (250 words per double-spaced page)
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"Identify the causes of turnover in call centers". Introduction: Since the
opening of the first call centers by the aviation industry ...
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