Faults Of The Industry
The Walls Fall Down:
An Industry Headed Towards the way of the Romans
The Music industry's current approach to business is misled and does not follow the basic fundamentals of sales and customer satisfaction. The customer's always right. Seems simple enough, doesn't it? I've held positions in customer service for the past three years or so, and from what I've observed, this is most likely considered the most important rule of business. So when you start accusing your customer base of wrongdoings and lack of loyalty, what rule of business are you following? It doesn't matter whether the customer is making the appropriate choice or the wrong choice, whether there are smart or dumb, informed or totally in the dark, they are still always right. When you are providing a product to people, you are supposed to give them what they want, no questions asked and without any argument. Given, the music industry has a lot of leverage when it comes to what they do (virtually everybody......
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