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Gap Analysis: Global Communications

Gap Analysis: Global Communications
Introduction
With the onslaught of competition in the telecommunications industry, Global Communications has come under tremendous economic pressure. Over a three-year period, stockholders have seen their investments decline more than 50% and are now questioning the ability of the company to rebound. Global Communications publicly announced that it will outsource thousands of its technical support jobs overseas and a layoff is expected. Citing contract manipulation, the Union has spoken out against the strategy stating that Global Communications failed to look at the Union as a partner and all other options should have been evaluated prior to the decision to send union jobs overseas. The Union is threatening legal action. This analysis examines Global Communications' current situation, issues and opportunities, and the stakeholders' perspective. This analysis concludes with the considerations of the desired end-state vision, the current......


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Approximate Word Count: 1177
Approximate Pages: 5 (250 words per double-spaced page)

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