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Critical factors for successful ERP implementation:
Exploratory findings from four case studies
Jaideep Motwani a,*, Ram Subramanian a, Pradeep Gopalakrishna b
a Seidman School of Business, Grand Valley State University, Department of Management,
401 West Fulton, Grand Rapids, MI 49504, USA
b Department of Marketing and International Business, Lubin School of Business, Pace University, New York, NY 10038, USA
Received 29 March 2004; received in revised form 14 December 2004; accepted 13 February 2005
Available online 21 July 2005
Abstract
As more and more organizations move from functional to process-based IT infrastructure, ERP systems are becoming one of
today's most widespread IT solutions. However, not all firms have been successful in their ERP implementations. Using a case
study methodology grounded in business process change theory, this research tries to understand the factors that lead to the
success or failure of ERP projects. The results from our comparative......

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Approximate Word Count: 8440
Approximate Pages: 34 (250 words per double-spaced page)

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