How To Implement Tqm In Strong Cultures
How to Implement Total Quality Management in Strong Cultures: Alignment or Saturation?
At the end of this case study, Bernal Flores asks if he should use the alignment strategy or the saturation strategy to implement Total Quality Management (TQM) at the San Juan facility. When the implementation process at Playa Negra and Bocagrande is evaluated, it becomes clear that better choices in implementation and management's role could have been accomplished. For Bernal, it is a matter of reviewing what his colleagues did and adjust the overall plan. "The smart man learns from his mistakes, but the wise man learns from the mistakes of others." First thing to look at though is how the culture affects these decisions.
San Juan, like many South American communities, perceives status by the level of respect one receives. Part of that respect and status comes from a person's position or perceived position in the community. This means for a supervisor to give up authority to subordinates......
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Approximate Word Count: 1419
Approximate Pages: 6 (250 words per double-spaced page)
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