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Conflict management
across cultural
boundaries: a case
analysis from a
multinational bank
John R. Darling and
Christine E. Fogliasso
Introduction
Business today is increasingly impacted by
international considerations. A common scenario
is for goods to be produced in one
country, assembled in another, and sold in a
third country. Managers and other employees
need to be cognizant of the laws and social
customs of the different countries involved.
Even if a business operates solely within a
single locale, chances are good that its
employees will come from a variety of backgrounds
± quite possibly from several different
countries. Again, an awareness of and sensitivity
to the differing modus operandi of
businesses and people around the world is
imperative.
Perhaps nowhere is this heightened awareness
more necessary than in the area of
conflict management. While some cultures
(and individuals) see conflict in a strictly
negative light, others see it as a......

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Approximate Word Count: 5184
Approximate Pages: 21 (250 words per double-spaced page)

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