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Riordan Manufacturing: Benchmarking Research

BENCHMARKING APPROACH

ISSUE DESCRIPTION: The Riordan sales staff is having trouble retaining top performers with their current compensation and rewards system. Morale and work ethic are on the decline.

Alternative Solution: Enhance employee retention by upgrading the way employees are compensated and rewarded.

Company Benchmarked: Sonic Drive-Ins

The Chief Financial Officer Dale Edgel is concerned that in the past 12 months Riordan's turnover rates have increased. There is normal level of turnover that a company is expected to have, but Riordan's level has increased from its norm. Mr. Edgel is also concerned that some of Riordan's key personnel will leave the company and take their knowledge and training with them. According to Noe & Hollenbeck, "organizations must try to ensure that good performers want to stay with the organization and those employees whose performance is chronically low are encouraged or forced to leave" (2005, p. 309).

Sonic Drive-In is a 1950's......


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Approximate Word Count: 2170
Approximate Pages: 9 (250 words per double-spaced page)

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