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Shifting Boundaries And New Technologies:A Case Study In The Uk Banking Sector

177
SHIFTING BOUNDARIES AND NEW TECHNOLOGIES:
A CASE STUDY IN THE UK BANKING SECTOR
Susan V. Scott
Information Systems Department
The London School of Economics
United Kingdom
Geoff Walsham
The Judge Institute of Management Studies
University of Cambridge
United Kingdom
Abstract
This paper describes case study based research on the use of innovative computer-based decision support
systems introduced into corporate lending processes in a major UK bank. It describes how the new technology
was implicated in shifting boundaries: within the sector as a whole and in specific organizational de-layering;
between local/global dimensions of the loans process; and in the status of expertise and personal/professional
risk. The case study is connected to broader debates in IS and social transformation through an analysis that
relates aspects of the empirical material to themes from social theories of reflexive modernization. Some
implications and conclusions are drawn for both......


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Approximate Word Count: 6919
Approximate Pages: 28 (250 words per double-spaced page)

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