Starbucks
The plan for Starbucks Corporation to decrease their wait in the drive up lines would consist of, cashiers walking up to the cars as they drive up and taking their orders. This would consist of a PDA that may cost each store about $2000 each, with each store purchasing 2 items. The software would actually be their own, or a slightly changed version. The stores would also have another register added for use with the PDA's only. Training Starbucks employees would consist of the main headquarters to be trained first, which would be the IT department and some members of management. The training would then involve the stores being divided into 5 regions within the US, then spreading overseas. The regions would get trained with the regional managers first then the partners of the stores. Some web-based training may also be involved to get employees familiar with the system. The training would be fast and the end users would be supported by the DynerTech training staff as well as the......
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