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The Managerial Problem of the Disgruntled Customer

The problem for managers is miscommunication between managers and customer lack of listening, lack of willingness to compromise, and a lost of temper. Such problems are avoidable and can be stopped if the two parties work together to solve the problem. In every business there are going to the times when the rules clash with the wants of he customer.

Lack of listening can and usually is the main problem of miscommunication between customers and management. A problem as little as this can be fixed by doing one thing listening. The common curtsey of listening is not hard and is usually used by the manager to help smooth things over with little conflict. On the other hand the customer may not want to listen to the other party feeling that they are correct with no reason to talk. This may led to more problems which sometimes escalate the miscommunication.

Compromise is defined as the settlement of differences by......

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Approximate Word Count: 428
Approximate Pages: 2 (250 words per double-spaced page)

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