Best Buy Strategic Analysis
The overall analysis of Bets Buy's new strategy focusing on "customer-centricity" is leading the company in the right direction to grow competitively and profitably. Best Buy's 2004 Financial Results (B: 3.0) demonstrate that since its implementation, profit margins have grown 2.3% from the prior year. However, there are intangible obstacles that hinder the execution of the strategy in the long-term, and give opportunity to growing competitors such as Wal-mart and Dell (A: 4.0) to replace Best Buy as a market leader in consumer electronics.
ISSUES
Strategic Decision-Making is in the Hands of Mid-level Managers and Sales Associates
With the implementation of customer-centricity, customer focus is regarded more highly among the value chain, giving lower-level employees more power in the profitability of operations. As it stands, lower-level employees will need to take on a higher-level of leadership (B: 4.8) and are expected to make strategic decisions in anticipation of customer......
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Approximate Word Count: 1028
Approximate Pages: 5 (250 words per double-spaced page)
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