Managing Conflicts
In organizations, conflicts within and between groups are common. By conflict, it means a perceived difference between two or more parties resulting in mutual opposition and which may occur at three levels: within the individual (interpersonal); between individual and organization; and between organizational groups.
While intrapersonal conflicts can be destructive to the individual; and as a consequence to the organization, it generally results in conflicts between the individual and organization.
Therefore, many jobs are unknowingly structured to conflict with the healthy personality's basic growth needs. The degree of conflict is a function of several factors, conflict will be strongest with very mature employees, highly structured organizations, formalized rules/procedures and fragmented/mechanized jobs.
The strongest conflict should occur at lower organization levels, among blue-collar and clerical workers. Managers tend to have less mechanized jobs that are less subject......
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