Banking Industry
Executive Summary
One would think that the main purpose for a bank besides managing one's money would be giving good customer service. Excellence in customer service is the most important tool for sustained business growth. Customer complaints are part of the business life of any corporate entity. This is more so for banks because banks are service organizations. As a service organization, customer service and customer satisfaction should be the prime concern of any bank. Banks believe that by providing prompt and efficient service to their customers, this is essential not only to attract new customers, but also to retain existing ones because customer dissatisfaction would spoil the bank's name and image (uco bank, n.d.).
There are several Research Design techniques that can be used to identify customer service problems such as debit card fraud and loan issues. A survey was implemented to find out how well customer service bankers function, and the studies have found that the......
View the rest of this paper...
Approximate Word Count: 3401
Approximate Pages: 14 (250 words per double-spaced page)
Why should you join Frat Files?
- - It's safe, secure, and private.
- - Instant access to over 100,000 papers. New papers are added hourly.
- - Fast and reliable customer support.
Similar Essays
-
Indian Banking Industry
Indian Banking Industry. T he banking industry in any economy provides its
financial backbone. This places it on a completely different ... -
Pakistan'S Banking Sector'S Industry Analysis
... The era of 90s was the climax of privatization, deregulation and restructuring
in the domestic banking industry and financial institutions. ... -
Impact Of Technology On Banking Industry
Impact of technology on banking industry. The developments ... And was regard as the
main driving forces for the changes in banking industry. In my ... -
Nexity And The Us Banking Industry
Nexity and the US banking Industry. ... This created many opportunities for them as
it made them the lead players in the online banking industry. ... -
Banking Industry Analysis
Banking Industry analysis. ... Industry Structure Despite growth in banking branches
major portion of rural population still depends on moneylenders. ...
Frat Files
Members
Information
