FratFiles

• Save Paper

Intro The business environment is very competitive. Consequently, companies need to offer customers efficient and reliable service. If they do not, customers will switch to more consumer efficient companies. Furthermore, as companies grow in size, it becomes harder to keep track of the growing amount of customer information. If a company does a poor job of organizing and maintaining customer records and data, it can result in problems for both the company and the consumer. This paper will focus on the Minnesota Mining and Manufacturing Company, more commonly known as 3M, and how it improved its customer service and reduced cost by improving its management information system. Sources consulted included business journals and websites with facts and case studies on 3M.

II. Company Description 3M, internationally established in 1951, is a $16 billion multinational company with its headquarters in Minnesota, U.S.A., with operations in more than 60 countries, and products sold in......

View the rest of this paper...

Approximate Word Count: 1496
Approximate Pages: 6 (250 words per double-spaced page)

Similar Essays

1. 3m's New Information System Research Paper
   

   3M's New Information System Research Paper 3M's New Information System Research Paper Intro The business environment is very competitive. Consequently, companies need to offer

2. 3m's New Information
   

   3M's New Information Intro The business environment is very competitive. Consequently, companies need to offer customers efficient and reliable service. If they do not, customers

3. 3m In The New Millennium
   

   3M has institutionalized a corporate culture that promotes intrapreneurship. Early in 3M's history, chair and CEO William L. McKnight, long considered to be the company's

4. 3m Control Systems
   

   during 2000. Annually, more than 75,000 employees worked to create more than 500 new products. The company was recognized for its vertical organizational structure, with

5. New Product Development
   

   making. Each stage of the product describes, prurposes of stage, and marketing information and methods used during the process. This report consists on seven chapters, the