Charles Schwab
Option 1: After a careful analysis of the business environment I recommend that the Transfer of Accounts department be offshored to India. For my reasoning please read below.
Option 2: Looking carefully at the situation and the business environment I would not recommend that Charles Schwab offshore part of its Customer Service department to India. Please read the analysis for more details.
Analysis:
The main drivers that have contributed to the explosive growth of the offshore service industry are the globalization phenomenon and other demographics, social political, technological and economical factors.
Demographic: It is very likely that a decline in the ratio of the working population in wealthier countries will take place in the near future. And in order for developed countries to continue their functionality and stay competitive, they will have to seek employees from the outside. This shortage of skilled labor in wealthier countries can be covered by external resources......
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Approximate Word Count: 1987
Approximate Pages: 8 (250 words per double-spaced page)
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