Experience With Decision-Making Models
Experience with Decision-Making Models
Making sound decisions is the goal in everyone's personal and professional lives when problems arise. This paper explores some of the steps taken to make a sound correct decision in different situations.
Professional Situation
In early 2000, the relocation of our inbound call center to a larger facility in New Mexico that June threatened the foundation of my life as a supervisor and an employee. In response to the demoralization of the staff, the decision was made to improve morale, restore employee productivity, and encourage relocation to the new center. Davis, Skube, Hellervik, Gebelein, Sheard (1996) advise managers to define the decision, analyze alternative solutions, consider consequences of alternatives, test the practicality of that decision and collaborate with others in the process. Rather than employ punitive, negative tactics like disciplinary action, my daily encounters and biweekly team meetings focused on shared......
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Approximate Word Count: 410
Approximate Pages: 2 (250 words per double-spaced page)
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