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Kristen's Cookie Company – Case write-up
Process flow diagram

Inputs – Basic Dough, Ingredients
Output – Cookies packed in boxes
Flow Units – Cookies
Resources – Kristen and her roommate, Oven, Spoons, Trays, Food Processor

Assumptions –
1. An order is for a dozen cookies of any one type.
2. Kristen and her roommate work for 4 hours per day.


Q1. Time Taken for a rush order = Sum of time taken for Activities 1,2,3,4,5,6, and 7 for an order
= 6 + 2 + 1 + 9 + 5 + 2 + 1 = 26 minutes

Q2. Process Capacity = minimum of time taken for all process steps.
Process step capacity = # of resources / Activity Time ( The values for each step are mentioned in the
process flow diagram above.)
Hence Process Capacity = minimum ( 40,120,240,26.6,48,120,240) = 26.6 orders/day
Or in other words, Kristen and......

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Approximate Word Count: 1166
Approximate Pages: 5 (250 words per double-spaced page)

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