Seat Problems Of Toyota
Seat Problems
In early 1992, TMM became the sole source of new Camry wagons with more than 41 seat variations exported over the world. Doug Friesen, manager of assembly for TMM, confronted seat problems resulting in drop of run ratio (production level) and in increase of overtime works, lead- time and off-line vehicle inventory.
Assumptions
First, reduction of seat variance is not considered as an alternative because Doug is a manager of assembly without control over sales decisions. Second, although inefficient feedback system is observed, improvement of information sharing is not considered as an alternative because Doug requires specific solutions for seat problems after all feedbacks are shared and discussed.
Analysis of Seat Problems
Two major problems are observed: process and feedback management problems in TMM and quality control management issues in KFS.
Failure of seat quality management in KFS caused most seat problems such as problematic (wrong, missing,......
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Approximate Word Count: 1274
Approximate Pages: 6 (250 words per double-spaced page)
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