Office
Enhancing customer satisfaction through customer centricity
We have to many teams in Telkom BVS dealing with the same matters, e.g.) BVS Commercial + BVS Corp, Telkom systems, Dereg systems.
It will therefore be possible for each team to take accountability for their portion and ensure that customer centricity is their main value. Currently it is not possible to provide 100% customer centricity given the volumes, the different tasks.
A customer liaison team must be established to interact with customer providing them with feedback from application to validation to p.i.s , Thereby freeing up the rest of the staff to focus on core work.
We should be orientated on Customer centricity + target driven i.s.o only target driven.
Ownership Each staff member must be held accountable for each case under their responsibility.
Joint Planning
Telkom Commercial / Technical/NIP/Networks teams must meet weekly /monthly to......
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