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Enhancing customer satisfaction through customer centricity

 We have to many teams in Telkom BVS dealing with the same matters, e.g.) BVS Commercial + BVS Corp, Telkom systems, Dereg systems.
 It will therefore be possible for each team to take accountability for their portion and ensure that customer centricity is their main value. Currently it is not possible to provide 100% customer centricity given the volumes, the different tasks.
 A customer liaison team must be established to interact with customer providing them with feedback from application to validation to p.i.s , Thereby freeing up the rest of the staff to focus on core work.
 We should be orientated on Customer centricity + target driven i.s.o only target driven.
 Ownership – Each staff member must be held accountable for each case under their responsibility.

Joint Planning

 Telkom Commercial / Technical/NIP/Networks teams must meet weekly /monthly to......

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Approximate Word Count: 594
Approximate Pages: 3 (250 words per double-spaced page)

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