Proper Telephone Etiquette
Proper Telephone Etiquette
I have worked at a technical college for over five years. I started out as the Admissions Assistant and have recently been promoted to the Admissions Coordinator. In both of these capacities, answering the telephone and making business telephone calls have been an integral part of my job. Effective telephone communication lends itself to the success of any type of business.
The person answering a business telephone may be first contact a potential customer has with your company, so first impressions can make or break future transactions. My years of phone communication have taught me some tried and true rules of etiquette that should be used in all business situations.
Your voice and speech habits are crucial elements in an effective telephone conversation. I have always heard that you should smile before answering the phone and that positive attitude will shine through in your voice. Yes, you feel a little silly at first, but......
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Approximate Word Count: 1190
Approximate Pages: 5 (250 words per double-spaced page)
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