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TITLE: INFORMATION SYSTEMS REPORT

EXECUTIVE SUMMARY

J P Morgan Chase is the second largest financial holding company in the United States with over $1.2 trillion in assets and $ 106 billion in stockholder's equity. With operations in more than 50 countries and many other banking subsidiaries, the firm has a staff of over 160,000.

In 2002 the management made a strategic decision to outsource a significant portion of their Information Technology infrastructure to IBM to gain a better position in various markets. This decision however did not workout as expected, the firm faced a decrease in productivity due to fall in employee moral caused by the shift and management faced difficulties in carrying out their day to day duties. After 21 months, the knowledge of the negative experiences lead management to decide to cancel its outsourcing deals with IBM. The decision to reverse its IT strategy "backward" then triggered a merger with Bank One. To identify whether this......

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Approximate Word Count: 3903
Approximate Pages: 16 (250 words per double-spaced page)

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