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Emotional Intelligence

Table of Contents
I. Introduction

Introduction

JOHN WAS A DATABASE MANAGER at a northeastern financial services company. He was conscientious and brilliant — he knew how to fix technical problems that eluded others. After a notable couple of years, he was promoted. Again his technical wizardry won him admiration. When the vice president of information technology left in the midst of an upgrade to the database system, senior management looked to fill the position as soon as possible. John was the likely candidate and he got the job.
John had been promoted to his level of incompetence. But it wasn't technical incompetence; John was totally lacking in social and personal abilities. He communicated via e-mail only, often with terse comments. He was quick to put others down who could not grasp his level of technical expertise. He didn't trust that anyone knew as much as he did and often micromanaged. He continued to demand reports and analysis from his......

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Approximate Word Count: 4757
Approximate Pages: 20 (250 words per double-spaced page)

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