Total Quality Plan Implementation
October 21, 2004
Total Quality Plan Implementation
What happened to Sears is not that uncommon. History has been witness to the rise and fall of many great empires. Most businesses go bankrupt on the way up, not on the way down. Sears failed to remain the top retailer for two reasons (1) a lack of focus on operating strategies and, (2) a lack of long-term vision from top management. The retail industry is very competitive and requires a flexible management team able to adapt and adjust to changes in competition and changes in consumer tastes.
Sears has no inventory controls and electronic data interchange with manufacturers therefore the logistic and inventory management are fared worse. Employees not only perform the inventory count, but also the order taking, and the restocking. Furthermore, Sears' work force has been unsatisfied for many years. Half time employees do not have any benefits and employee satisfaction was low. Employees do not have broad training nor are they......
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Approximate Word Count: 1702
Approximate Pages: 7 (250 words per double-spaced page)
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