Dealing With Difficult People
Have ever you been asked how to use temperament or personality type to deal with difficult behaviour? Perhaps you talked about Survival Games by Eve Delunas or Being in the Grip by Naomi Quenk. These do get to the psychological causes of unwanted behaviour, and they both have some specific suggestions that are worthwhile following.
While it is not type based, it might also be worthwhile looking at what these authors have to offer. Their material comes in three formats: a book, a video series, and an interactive CD-ROM. If one format doesn't work, another format is likely to get the message across to you or your clients.
I have read a number of books on dealing with difficult people, but didn't get very far with their suggestions because: 1. I didn't have very many difficult people in my life, and other than reading the books, didn't need to put it into practice; and 2. I had difficulty understanding the underlying structure of the theory on which it was based.
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