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Chapter 11 - Helping, Cooperation and conflict in Organizations

There are three processes that relate to the extent to which individuals, groups or organizations work with or against each other.

1. Prosocial behavior:
• actions that benefit others within an organization
• usually without requiring anything obvious or immediate in return
• plays an important role in organization effectiveness
• altruism = actions by one person that benefit one or more other under conditions in which the donor expects nothing in return
• pure altruism is very rare
• But people do engage in prosocial behavior and its common

Organizational Citizenship Behavior:
• actions by organization members that exceed the formal requirements of their job and are therefore above and beyond the call of duty
• Three components:
• 1. exceed the role of requirements
• 2. discretionary in nature (performed voluntarily)
• 3. not recognized by the formal reward structure
 Many......

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