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ENVS1130 E.J. de Renzy-Martin
Foundations of Management December 2002
Coursework 1

Organisational and Managerial Performance

1. How, when, where and by whom should organisational, managerial, product and service performance be measured?

It has never been more important to accurately measure business and managerial performance. Since the post-War renaissance, companies' prospects of obtaining a competitive advantage have solely depended on a combination of the expertise, knowledge and skills of its staff. There is, however, no single measure of performance in any situation. A large proportion of performance measures are qualitative not quantitative, and therefore value judgements can only be calculated with supportable and justifiable standards. Consequently, it is imperative that the main attributes of those who measure this performance can analyse and interpret the results, with a fundamental understanding of the environment, people, customers, the......

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Approximate Word Count: 4691
Approximate Pages: 19 (250 words per double-spaced page)

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