Total Quality Management
Running head: Week 1: Total Quality Management Defined
Total Quality Management Defined
University of Phoenix
MGT 449
January 30, 2008
Total Quality Management (TQM) Defined
Total Quality Management (TQM) is a term used to describe an adapting leadership style. The International Organization for Standardization defines TQM as "A management approach for an organization, centered on quality, based on the participation of all its members and aiming at long term success through customer satisfaction and benefits to all member of the organization and to society." (ISO.Org) TQM relies on breaking down traditional barriers between workers, management, suppliers, and the end consumer. The techniques prescribed by using this tool drive companies to be innovative and their workers to think "outside the box". TQM gives every individual part of the same goal, and it puts all of them to work to transform the company. Ultimately, the goal is a finished product or service that is both......
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Approximate Word Count: 980
Approximate Pages: 4 (250 words per double-spaced page)
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