Total Quality Management
TQM
The concept of total quality management (TQM) has become a core value in many global companies. Concurrently, the TQM movement has evolved with the change from individual crafters monitoring his or her quality, to production-focused management, and finally to holistic-focused movements involving each part of an organization. This paper will discuss the definition of TQM, provide an assessment of the impact of globalization, discuss the similarities and differences between traditional management styles and TQM, and explain how the principles of TQM are applied in a designated organization.
Definition of TQM
The American Society for Quality states that “in a TQM effort, all members of an organization participate in improving processes, products, services and the culture in which they work” (n.d., ¶ 3). Further, the Society identifies the goal of TQM as long-term success through customer satisfaction (n.d., ¶ 2). In this week’s reading Burrill and Ledolter go to......
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Approximate Word Count: 1016
Approximate Pages: 5 (250 words per double-spaced page)
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