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As a student majoring in MIS, I agree that the advancements in technology enable companies to increase efficiency and quality at a lower cost. SFCU where I work has always had this vision. Early in 2005, Schools had made a technology decision to create a product named “Virtual Receptionist”. The Virtual Receptionist program is a solution to provide enhanced customer relations and automated appointment scheduling with a Member Service at various Schools locations, and was launched in July 2005. I strongly supported this decision. This is mainly because as a customer, I hate to wait in long lines when I go to a financial institution, especially when there are people in front of me who are socializing with the receptionist while members like me may be going there during lunch just for a quick transaction. In addition, I feel like we are in a generation where we expect to see and utilize new technology. A virtual receptionist will bring efficiency by reducing the time spent......

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Approximate Word Count: 624
Approximate Pages: 3 (250 words per double-spaced page)

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