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Gap Analysis: Global Communications

Gap Analysis: Global Communications
Global Communications is a telecommunications company that is trying to improve its presence in the telecommunications industry. With an increased compition Global Communications has decided to improve profitability by creating a partnership with satellite provider and increasing services to its small business and consumers market. They are also planning on using new technology to allow new call centers to be opened up in Ireland and India.

Situation Analysis
Issue and Opportunity Identification
Global Communication is a company that is needing to improve its profitability by taking advantage of new technology in customer service. The new use of the telecommunication technology does not limit a call center to be located in the country being serviced. The only thing that is needed is that the personnel of, the call center need to speak the same language as the customers calling. This is technology allows a company to place a customer......


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Approximate Word Count: 1071
Approximate Pages: 5 (250 words per double-spaced page)

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