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Starbucks

Starbucks is unique in the fact that every employee is called a “partner.” There are about 60,000 partners worldwide, and each one is given health insurance and stock options. This creates an extremely high employee satisfaction rate, and very low turnover rate. The special training that employees go through is also an important part of Starbucks’ image. They go through both hard skill and soft skill training. The hard skills focus on learning how to mix drinks, run the cash register, etc. The soft skills, on the other hand, teach partners how to connect more personally with customers. By learning skills such as starting conversations, remembering customer names, and keeping a smile all the time, Starbucks tries to promote a friendly and more personal environment.
Starbucks has many different methods of measuring its service performance. It tracks service issues by the monthly status reports as well as the self-reported checklists. Starbucks also has a mystery......


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Approximate Word Count: 1070
Approximate Pages: 5 (250 words per double-spaced page)

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