Customer Relationship Management
Customer Relationship Management (CRM)
Abstract
The Customer Relationship Management (CRM) has been around for a very long time. The CRM is responsible of administrating and taking care of clients, but in an environment and variables larger than it was in old times. The main objective of CRM is to support customers all the time – giving commodity, offering the best services and most of all bringing solutions to them.
Introduction
In today's world informations are given and received in a very short period of time. It is possible to access any part of the planet in a simple click of the mouse. Thanks to the Internet, these “travels” became something very common for the people who are leaving in the 21th century.
CRM has many strategies and mechanisms to “serve” customers, but by using the traditional methods, the means to receive real time information are very limited. The Internet has made it possible to serve customers around the world. CRM and Internet......
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Approximate Word Count: 2199
Approximate Pages: 9 (250 words per double-spaced page)
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