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Global Communications Problem Solution

Problem Solution: Global Communications
Global Communications is going through difficult times due to low confidence in telecommunication industry, diminishing returns to stockholders and increased competition from other players. To solve the problems, senior leadership has taken new initiatives which will increase business and customers locally. As part of cost cutting measures, some of call center operations will be outsourced to India and Ireland where resources with higher technical sophistication can be found at lower cost. They had good strategy to solve the problems but they failed to properly manage communications between stakeholders. They did not introduce any development programs to help employees take up new carrier opportunities. Global Communications was not very well prepared to handle “Workplace Emotions and Attitudes” (McShane & Glinow, 2004). They did not plan to handle the resistance of employees and the union towards outsourcing jobs overseas.
Global......


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Approximate Word Count: 2638
Approximate Pages: 11 (250 words per double-spaced page)

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