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1. Prepare a detailed process flow diagram of a Benihana restaurant on a typical busy night.
a) See exhibit 1- Benihana restaurant flow diagram

2. Describe the process flow diagram in detail and contrast it with that of a typical sit-down restaurant.
a) See exhibit 2 – typical restaurant flow diagram
b) Benihana is much like a typical restaurant in terms of the main process flow of the customers. The flow begins with hungry people entering the restaurant and ends with full/satisfied people leaving as shown in exhibits 1 & 2. The main differences in the flow of a Benihana restaurant and a typical restaurant exist with the external interactions that occur with the main flow of the people.
i) In both flows the hungry people enter the restaurant and approach the Maitre d to acquire about a table to be seated. If there is a table available the people will be seated immediately, if there is not the people will have to wait in the bar & lounge area.
ii) When a table is ready......

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Approximate Word Count: 2147
Approximate Pages: 9 (250 words per double-spaced page)

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