The Impact Of Total Quality Management On A Competitive Business Position
Abstract
The main aim of this research study was to develop a Total Quality Management (TQM) model which could lead a company into a Competitive Business Position (CBP) both in local and international markets. A TQM International Quality Award (IQA) model was developed against which a company could assess its progress in areas of quality or prepare an application for a quality award. It is an international, generic and non competitive award model which is applicable to a company of any size, in any business and in any country. The model has overcome the short comings of existing national quality award models and has also filled a gap in the TQM literature.
The TQM IQA model was based on an accepted and comprehensive criteria set. This was developed through a Comprehensive Synthesis Process (CSP) of reviewing relevant quality literature. This CSP covered the short comings of existing syntheses which were either very limited or a guru or industry specific. This CSP also included......
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Approximate Word Count: 613
Approximate Pages: 3 (250 words per double-spaced page)
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