Analyzing Business Processes For An Enterprise System
1. Diagram the order process. What are the outputs of this process?
The ordering process begins with the decision of the customer to submit their order simply by either calling, faxing or mailing their order information. When a customer calls in their order, the customer service representatives takes down pertinent customer information, which includes the customer's name, billing and shipping address, product number and description, quantity and shipping instructions. While taking down the order, the customer service representative access the company's order entry system where inventory checks are conducted as well as credit checks are processed. In addition, delivery options are advised to the customer. Here the customer decides if he/she would like a rush delivery, a 4-5 business day delivery, an 8-10 business days delivery, or a 10+ days delivery. If the customer decides on a rush delivery, the warehouse located closest to the shipping address is notified as to the......
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Approximate Word Count: 3603
Approximate Pages: 15 (250 words per double-spaced page)
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