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Operations are the key factor in any organization and hence organizations are born and emerged around out the world to provide these operational aspects to customers as their motto or vision states. The day-to-day creations and delivery of goods and services of a company are defined as Operations Management. Slack (2004) defines Operations Management as “the business function that organises, harmonizes and controls the resources needed to produce a company products and services”. Researching further on this definition, operations Management can be seen as a business function which enables organizations to effectively co-ordinate their delivery of products and services to the customers as an output. Hence Operations Management is the management of systems or processes that create goods and or provides services. As Hill (2000) clarifies that “The operations task concerns the transformation process that involves taking inputs and transforming them into outputs together......

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Approximate Word Count: 3203
Approximate Pages: 13 (250 words per double-spaced page)

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