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Toyota Motor Manufacturing, U.S.A., Inc

Problem Identification
Doug Friesen, Toyota Motor Manufacturing, U.S.A. (TMM)’s manager of assembly, has an urgent issue on hand. His focus on current production and on manufacturing the needed quota for suppliers has led to deviation from Toyota Production System (TPS)’s core competency of lean manufacturing. Because Friesen holds an important position as manager of assembly, this deviation has trickled down to his employees and possibly even their suppliers. He must now work to quickly resolve the issues “The Toyota Way” before the very culture that gives TMM their competitive advantage is compromised.
Analysis
Friesen’s decision to make an exception to the rule of stopping the production line when 8 cars were in the clinic was made based on an emphasis to achieve immediate goals needed to meet customer demands. Had TPS principles been followed, a “Code 1” would have stopped the line while countermeasures were discussed. Fraizen’s decision was contrary to......


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Approximate Word Count: 1215
Approximate Pages: 5 (250 words per double-spaced page)

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