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Quality Management In Logistics

This paper got 97% high distinction

Question: While there is widespread evidence to support the view that effective quality management practices can lead to improved organisational performance, some would argue that the importance of quality to logistics systems has not been fully realised.

In the last decade the growing importance of quality management has been a widely debated topic. Much empirical evidence links an organisations quality management practices to improved organisational performance therefore greater surplus. Due to increasing global competition, competitive priorities have shifted from simply cost to quality and flexibility (DeMeyer, Miller, Nakone, and Ferdows, 1989), as a result logistics is applied as one of the key business processes in delivering value and quality to the customer and in gaining a competitive edge. Some authors argue that the importance of quality in logistics systems has not been fully realised. it is this papers view to support that......


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Approximate Word Count: 3172
Approximate Pages: 13 (250 words per double-spaced page)

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