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1. Introduction

1.1 Objective:
The main purpose of the study was to compare the theoretical knowledge with practical scenario. It was to help us to understand the basics of Operational design and process analysis as well as apply those concepts in reality. To gather a more hands-on experience, we conducted process analysis on the process followed by Citibank, N.A. to provide pay link service to its customers.
1.2 Goal of the Project:
The goal of this project was to analyze the efficiency of the current process and to recommend a suitable process to give a smother service to the clients.
1.3 Scope of the Study:
Here for the ease of understanding we have taken only Gulshan Branch, though the same process is followed by Dhanmondi and Chittagong Branch.
1.4 Methodology:
This project is mainly based on primary data collected from the work life experience in Citi N.A. Besides this, we have taken interview of some managers and clients of the bank to get better knowledge. We......

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Approximate Word Count: 7429
Approximate Pages: 30 (250 words per double-spaced page)

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