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Problem Solution Riordan

Running head: PROBLEM SOLUTION: RIORDAN MANUFACTURING

Problem Solution: Riordan Manufacturing


Problem Solution: Riordan Manufacturing
Riordan Manufacturing is a global plastics producer that employs 550 people with projected annual earnings of $46 million. Due to declining sales in the past couple of years, Riordan has changed the sales process by creating a customer relationship management system (CRM) where the customer, classified by segment, is serviced by a team. The team includes a product engineer, sales agent, and a service representative. The goal is to increase sales by increasing customer focus. With this team format, employee motivational problems arose. This also highlighted weaknesses in other parts of the organization in terms of compensation and retention. This paper will frame a problem statement, proposed solution, end-state vision, and risk of the solution to Riordan’s management team.

Situation Analysis
Issue and Opportunity Identification......


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Approximate Word Count: 4396
Approximate Pages: 18 (250 words per double-spaced page)

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